Privacy Policy / سياسة الخصوصية

1. Introduction

Welcome to Moursal for Fast Delivery ("Moursal", "we", "us", "our"). We are specialists in food and parcel delivery across Sudan. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or services.

2. Information We Collect

We may collect personal information from you in various ways, including:

• Personal Identifiable Information (PII): Your name, email address, phone number, and delivery address.
• Order Information: Details of the food or parcels you order, the restaurant or pickup location, and the delivery destination.
• Location Data: We collect your precise location data (GPS) when you use our services to facilitate pickups and deliveries.
• Payment Information: Credit card details, mobile money information, or other payment details. This is typically processed by a secure third-party payment gateway, and we do not store your full card numbers.
• Usage Data: Information about how you use our website or app, such as IP address, browser type, and pages visited (via cookies).

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders (food or parcel delivery).
• Communicate with you regarding your order status, for customer support, or for promotional offers (with your consent).
• Share your location and order details with our drivers and partner restaurants/vendors to complete the service.
• Process payments for your orders.
• Improve our website, services, and operations.
• Ensure the security and integrity of our platform.

4. How We Share Your Information

We do not sell your personal information. We may share it with the following parties:

• Delivery Drivers: To allow them to find your pickup/delivery location and contact you.
• Restaurants/Vendors: To provide them with your order details for preparation.
• Payment Processors: To securely process your payments.
• Legal Authorities: If required by law, court order, or to prevent fraud.

5. Data Security

We implement a variety of administrative, technical, and physical security measures to protect your personal information. However, please note that no method of transmission over the Internet is 100% secure.

6. Cookies and Tracking

Our website may use cookies to enhance your experience, remember your preferences, and analyze traffic. You can choose to disable cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@moursal.online